Humanoid robots are no longer just a novelty—they’re becoming reliable workers across hotels, airports, malls, and even healthcare reception desks. In 2025, customer service humanoids are delivering efficient, friendly, and consistent experiences that many businesses rely on. These robots not only handle basic queries but also offer emotional engagement, multilingual support, and personalized experiences that redefine customer interaction.
This blog explores the top humanoids used in customer service today, their unique features, industries adopting them, and how they’re reshaping the way people connect with brands.
Discover the top humanoid robots used in customer service in 2025. Explore how AI humanoids transform hospitality, retail, and support at humanoidrobotlist.com.
Outline of the Article
- Introduction: Why Humanoids in Customer Service?
- Benefits of Humanoids in Customer Service 24/7 availability Consistency and accuracy Multilingual communication Data collection and personalization
- 24/7 availability
- Consistency and accuracy
- Multilingual communication
- Data collection and personalization
- Top Humanoids Used in Customer Service in 2025 1. Nadine (NTU Singapore) 2. Sophia (Hanson Robotics) 3. Ameca (Engineered Arts) 4. Pepper (SoftBank Robotics) 5. Junko Chihira (Toshiba) 6. HarmonyX (China’s Service AI Robot) 7. XiaoIce AI Companions (Microsoft Asia) 8. Furhat Robot (Furhat Robotics) 9. Erica (Japan’s humanoid AI) 10. Sanbot Elf (Qihan Technology)
- 1. Nadine (NTU Singapore)
- 2. Sophia (Hanson Robotics)
- 3. Ameca (Engineered Arts)
- 4. Pepper (SoftBank Robotics)
- 5. Junko Chihira (Toshiba)
- 6. HarmonyX (China’s Service AI Robot)
- 7. XiaoIce AI Companions (Microsoft Asia)
- 8. Furhat Robot (Furhat Robotics)
- 9. Erica (Japan’s humanoid AI)
- 10. Sanbot Elf (Qihan Technology)
- Industries Embracing Customer Service Humanoids Hospitality & Hotels Retail & Shopping Malls Airports & Travel Healthcare Reception & Support Banking & Financial Services
- Hospitality & Hotels
- Retail & Shopping Malls
- Airports & Travel
- Healthcare Reception & Support
- Banking & Financial Services
- Humanoids vs. Chatbots & Virtual Assistants Why physical presence matters Emotional engagement & trust-building
- Why physical presence matters
- Emotional engagement & trust-building
- Challenges in Using Humanoids for Customer Service High setup and maintenance costs Limited adaptability to unexpected issues Privacy and ethical concerns
- High setup and maintenance costs
- Limited adaptability to unexpected issues
- Privacy and ethical concerns
- Future of Customer Service with Humanoids Beyond 2025 Hyper-personalization AI-driven empathy engines Smart city integration
- Hyper-personalization
- AI-driven empathy engines
- Smart city integration
- Conclusion
- FAQs
Introduction: Why Humanoids in Customer Service?
Customer service is about building trust and solving problems quickly. In today’s fast-paced world, people expect instant responses, personalized attention, and smooth experiences. That’s where humanoids shine. Unlike traditional kiosks or chatbots, humanoids bring a “human touch” with realistic expressions, voice interaction, and even empathy. They bridge the gap between automation and genuine human connection.
Benefits of Humanoids in Customer Service
24/7 Availability
Robots don’t need breaks, meaning businesses can serve customers anytime, anywhere.
Consistency and Accuracy
Unlike humans who may tire or make errors, humanoids deliver consistent answers and reliable information.
Multilingual Communication
Many humanoids support multiple languages, making them invaluable in airports, hotels, and global businesses.
Data Collection and Personalization
These robots collect customer preferences and feedback, improving future experiences with personalized recommendations.
Top Humanoids Used in Customer Service in 2025
1. Nadine (NTU Singapore)
Nadine is one of the most advanced social humanoids. With her ability to remember past conversations, express emotions, and provide personal care, she’s already working as a receptionist and customer assistant.
2. Sophia (Hanson Robotics)
Sophia remains an icon. In customer service, she’s often deployed in high-profile events, exhibitions, and business centers, engaging with clients and answering complex questions.
3. Ameca (Engineered Arts)
Ameca’s ultra-realistic facial expressions make her perfect for welcoming guests in hospitality. She provides a friendly experience that feels almost human.
4. Pepper (SoftBank Robotics)
Perhaps the most famous service humanoid, Pepper is widely used in banks, retail, and airports. With the ability to recognize emotions and interact playfully, Pepper is a trusted customer greeter.
5. Junko Chihira (Toshiba)
Developed in Japan, Junko Chihira is a lifelike android specializing in tourism and multilingual customer support, especially at airports and information centers.
6. HarmonyX (China’s Service AI Robot)
This humanoid is making waves in Asian malls and banks. HarmonyX combines polite speech with real-time information delivery for a futuristic customer experience.
7. XiaoIce AI Companions (Microsoft Asia)
Though not fully humanoid in body, XiaoIce-powered humanoid kiosks are being used in hotels and healthcare to provide conversational assistance.
8. Furhat Robot (Furhat Robotics)
Furhat is unique with its expressive face projection technology, allowing customizable appearances for various customer service roles.
9. Erica (Japan’s Humanoid AI)
Designed as a conversational humanoid, Erica is deployed in receptions and media events. Her calm, natural voice and advanced dialogue system make her effective in customer interactions.
10. Sanbot Elf (Qihan Technology)
Sanbot Elf is a versatile humanoid used in retail stores and education centers. With interactive touch screens and voice recognition, it’s an all-rounder in customer engagement.
Industries Embracing Customer Service Humanoids
Hospitality & Hotels
Robots welcome guests, assist with check-ins, and even deliver items to hotel rooms.
Retail & Shopping Malls
From guiding shoppers to helping with product information, humanoids enhance the shopping experience.
Airports & Travel
At busy airports, humanoids help passengers with directions, ticket information, and language support.
Healthcare Reception & Support
Robots at hospitals handle reception duties, patient guidance, and initial consultations.
Banking & Financial Services
Humanoids like Pepper assist in explaining banking services, guiding clients, and even offering product demos.
Humanoids vs. Chatbots & Virtual Assistants
While chatbots handle online queries, humanoids provide physical presence—eye contact, gestures, and body language. This emotional engagement builds trust and makes interactions feel more natural.
Challenges in Using Humanoids for Customer Service
- High Setup and Maintenance Costs: Businesses must invest heavily in robots and ongoing technical support.
- Limited Adaptability: Complex or unexpected problems may still require human staff.
- Privacy Concerns: Data collection by humanoids raises ethical and security questions.
Future of Customer Service with Humanoids Beyond 2025
Looking ahead, humanoids will:
- Deliver hyper-personalized customer experiences with AI-driven data.
- Develop empathy engines to recognize emotions more deeply.
- Integrate into smart cities, becoming everyday service companions.
Conclusion
Humanoid robots are no longer science fiction—they’re now greeting guests at hotels, helping patients at hospitals, and guiding travelers at airports. In 2025, customer service humanoids like Pepper, Ameca, and Nadine are proving that automation can be warm, friendly, and efficient at the same time. While challenges remain, the future of customer service is clearly humanoid-driven.
FAQs
1. Which humanoid is most common in customer service?
Pepper is one of the most widely used humanoids in banks, retail, and airports.
2. Can humanoids replace human staff completely?
Not entirely—while they handle repetitive tasks, humans are still essential for empathy and complex decision-making.
3. Are humanoid robots affordable for small businesses?
Currently, they are more common in large organizations, but prices are expected to decrease as technology advances.
4. How do humanoids improve customer satisfaction?
They offer instant responses, multilingual support, and personalized services, reducing wait times.
5. Where can I learn more about customer service humanoids?
Check detailed guides and updates at humanoidrobotlist.com.
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